Can’t login to my creative cloud account

Forum|Forum|3 years ago
September 4, 2022
3 replies
200 views

I can't log in to my creative cloud account on my Mac. Whenever I click on sign in I just get a spinning wheel and then the message, can't connect to server.

I am able to sign in to my account on my iPad (where I'm writing this)

I have been searching and trying solutions for a few hours now with no luck.

I just want to be able to sign in

Thanks in advance for any help

This topic has been closed for replies.

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert