Can't Open my Adobe apps on New Computer

Forum|Forum|4 years ago
August 7, 2021
2 replies
320 views

I just purchased a new MacBook Pro with M-1 Chip and did Transfer Assistant for all my Applications. Trying to open Photoshop, but no go, spinning, spinning, spinning. Just signed into my account from the new computer... do I need to re-load the program? Can I keep it on both computers?

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Govardhan.V

Participating Frequently

Application you need to install as fresh installation, However , preset and customizations you can export and import on new computer post Photoshop installation.

https://helpx.adobe.com/photoshop/using/preset-migration.html

M

Manan Joshi

Community Expert

Hi @PetieEhm,

Try a fresh install of the applications using Creative Cloud Desktop app that might fix the issue. Adobe installers place files a lot many locations apart from the applications folder so if some of these files were not copied over to your new MAC then we might face issues, better to start with a fresh install on a new machine

-Manan

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