Can't open the chat window - had this problem for over a month now

Forum|Forum|9 years ago
February 14, 2017
3 replies
644 views

Hello there,

It has been a while since I was last able to open a chat window on the website support page. I wìhave done it many times but in the last month, I wasn't able to do it. At first, I thought it was a technical problem, but it has been like that for quite a while.

When I am on the support page, I choose from the drop-down menus the options, but when I get on the last menu where it clearly states the chat option and the opening hours, the button is unclickable.

I apologize if this is the wrong section of the forum, but I have been looking and this was the best I could do.

Creative Cloud

This topic has been closed for replies.

Correct answer Sheena Kaul

Hi Andrea,

Please follow Contact Support FAQ: Unable to reach support through the "Contact US" link

Hope that helps!

Regards,

Sheena

johnh14145574

Participant

That seems very familiar. I have tried to get onto web chat and been told i was 1st in line with 0 minute wait time then told i was 2nd in line with 1 minute wait time.

Over the next 20 minutes i was informed 9 times i was now 1st in line with 0 minute wait time.

Clearly Adobe do not have any issue with telling the truth to their customers and have no idea on good customer relationships.

H

Himanshu*Gupta

Adobe Employee

Hi Riccardo.roano ,

This chat tab is actually clickable but if it doesn't give you any result after click then please try after changing your location from the bottom left on this page.

Regards

Himanshu Gupta