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AnttiNikander
Participant
June 30, 2020
Question

Can't open the Creative Cloud (check firewall and time settings)

  • June 30, 2020
  • 2 replies
  • 3359 views

Hi! I'm not exactly a computer specialist, so if you guys could give me like an explain-like-I'm-five type of an answer I'd appreciate it lol. Basically, my Creative Cloud updated itself and now it can't connect to Adobe servers anymore. It's telling me to check my firewall and the time settings. I think the time settings should be right, since the date and time are right. What firewall settings should I check? And what do I do to them?

    This topic has been closed for replies.

    2 replies

    D
    defaultgfrwg8g392vx
    Participant
    October 21, 2021

    Unintalling and reinstalling work for me but it is super annoying that you have to every time. It takes forver to uninstall and forever to reinstall. It happens once a year for me too. I tried to contact support and they did nothing for me. 

    Just Shoot Me
    Just Shoot Me
    Legend
    June 30, 2020

    You may get other replies that give you suggestions to delete some files or change some settings.

    But I find in situations like this it is best to Uninstall everything and then reinstall.

    And Adobe make a tool to do that. It is called the CC Cleaner tool.

     

    Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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