Participant

Answered

Can't purchase Creative Cloud subscription

Forum|Forum|13 years ago
July 27, 2012
38 replies
56045 views

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.

Anyone else having issues?

You'd think it be easier to spend money!

Please help.

Correct answer David__B

Thanks for the update. Glad to hear you were successfull Azalea Graphics.

Are others still having difficulties?

-Dave

Show previous replies

C

charlenek96678213

Participant

I am a student in Singapore unable to purchase the Creative Cloud for $312/year.

After clicking on ‘Buy now’ the following instructions appear:

Signed in
Tell us your academic status

After completing the form about my academic details I am unable to proceed as I am presented with an error message that reads “Safari can’t open the page shop.adobe.com/store/adbehap/en_SG/buy/ProductID.292454800/ThemeID.34083400/Currency.SGD/clearcart.yes because the server where the page is located isn’t responding.”

I have attempted to proceed using both wifi and cable, and with two different networks and two different laptops (both Apple). I am able to navigate through the rest of the adobe site without issue. I have been attempting to purchase the Creative Cloud periodically over one week.

I am using a Mac.

I have raised this issue in Adobe chat twice now but have not received any response.

ankushrattan

Participant

Hi Charlene,

Sorry for the inconvenience, I see you were able to order on 24th for the Creative Cloud membership - Student & Teacher Edition (one-year, prepaid). Please let me know if you need any further assistance with the account.

Regards,

Ankush

F

Fate25

Participant

Hi, I am using Creative Cloud (2 Licenses) which we have had for a year and somehow we missed the reactivation date but repaid but told we have been allocated 2 more licences which I have allocated to the same people.

But we are still receiving the countdown clock and trouble verifying the licences. What do I need to do to get these back working?

Regards

Mike

Beverley Gray

Inspiring

Hi Mike

For Teams support please start here: https://helpx.adobe.com/uk/contact/creative-cloud-teams.html

Thanks

Bev

moniquef62777994

Participant

I'm living in the US right now, but I'm not sure until when. And no error

shows, but every time I write the information, it either erases it all or

says something is missing and doesn't go to the continue page. I used

different cards multiple times and it's always the same problem. It doesn't

confirm or deny the information, so it won't let me go to the next page.

On Fri, Jan 16, 2015 at 4:19 AM, Beverley Gray <forums_noreply@adobe.com>

ponteju

Participant

Hello everyone! I am a user of Photoshop and other applications ADOBE since 2008 and in 2014 I had the opportunity to test the 2014 version of Photoshop CC and I found the best version so far. Incredible, Amazing !!!

Now my problem is that I live in Uruguay, South America and unfortunately not available to pay the monthly subscription package Ps and Lr in Uruguay. I must resign myself to reinstall an older version or there Ps way to allow me to pay and continue using the CC 2014 version.

Thank you very much and greetings to all !!

Beverley Gray

Inspiring

Hi ponteju

Creative Cloud for Teams is available from resellers in Uruguay so please contact one to discuss your options - http://adobedealreg.force.com/PartnerSearch?lang=en

Kind regards

Bev

moniquef62777994

Participant

I'm having the same problem for over 3 weeks. I desperately need the software, but apparently the support doesn't even wanna help me. I'm trying to buy through Brazil, considering that the card is from there, but their support is not available not even when the hours were supposed to have help support through chat.

Beverley Gray

Inspiring

Hi moniquef62777994

Please contact our sales team on 0 8000474493 for assistance.

Thanks

Bev

D

dimosthenisc96194162

Participant

in greece we cant either start typing for our card!!!

Loading for hours again and again

P

perrybrus

Inspiring

My advice is that you don't upgrade to CC. I did and I've experienced a lot of problems. Both with the license and with the apps.

P

perrybrus

Inspiring

I have the same issue. It's hard to buy anything Adobe these days. It's almost comical cause one would think they wanted to sell products. Well, you can always call the "support phone", which is located in India and never picks up the phone.

Beverley Gray

Inspiring

Hi perrybrus

Are you located in the UK? We don't appear to have a complete address associated with your account which may cause an issue when trying to order.

Regards

Bev

P

perrybrus

Inspiring

Why should that matter at all? I'm not receiving a hard copy by mail. I have no address as I reside in a community. But just had a chat with a former colleague of mine and he had the same problem and just went back to using the CS6 license, that's probably what I'm going to do as well. Don't have the time to struggle with issues like this. After all, it's Adobes loss.

J

JackHKPL

Participant

HI Everyone,

I have been receiving the same message to Try again later and to contact support... for last 3 days. I have tried Chrome, Safari, FF and IE on two different computers, two different ISPs (cleared cache every time i tried). Still nothing. I have contacted both US and Polish support but they weren't able to help and asked me to try later.

The only thing that come to my mind is the fact that my credit card is from Hong Kong and I am currently staying in Poland. I am guessing that there is some kind of IP mismatch in Adobe system. Steam used to have similar problem in the past.

I would really appreciate some help.

Thanks in advance
Jack

Ani*Adobe

Inspiring

Hi JackHKPL,

I am sorry for the inconvenience caused to you. Let me look into this and get back to you.

^Ani

J

JackHKPL

Participant

Thanks in avancer Anish

7

7tgikh

Participant

Is this thread still monitored?

Adobe's garbage on-line "support" resulted in three different browsers, several different credit cards, a slew of $1 authorizations on said cards, and zero resolution to my subscription issue.