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andrewj5353371
andrewj5353371
Participant
June 12, 2020
Question

Can't (re) install Photoshop Elements 14 or Premiere Elements 14, which I own

  • June 12, 2020
  • 1 reply
  • 216 views

I recently had to reinstall applications on my iMac running Sierra OSX 10.12.6 (separate issue, not Adobe-related).   I purchased Photoshop Elements and Premiere Elements about 3 yrs ago.   Trying to re-install the software on my 2017 iMac running Sierra 10.12.6.  I would like to simply download the same versions I had for both of them - Elements 14 - or a newer one if it's compatible and doesn't cost me to upgrade.   The Adobe site has v14 links, but they don't lead to any downloads/installers for 14.  I downloaded and installed"...Elements 2019" but then it says I have to purchase it.    The SN#'s I have for both purchased programs do not work on the "..2019" version either.  Can anyone advise?   I paid $100/ea, and don't want to (have to) pay for a subscription.   thanks, Andrew

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    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 12, 2020

    For CS6 back to CS4 you may download ONLY if you bought direct from Adobe via download
    -Log-in to your account and click this link https://account.adobe.com/products
    --click Order history on the left and then the link to your order that will show on the right
    --and finally click the link "Downloads and serial numbers" that will appear
    --as always, write the serial number in a text file AND copy that text file and the
    ---download file(s) to an external drive (or two) to be sure you have what you need
    -if you did not buy direct from Adobe via download you must find your original install
    --if you have an Education or volume license you MUST use your original media
    --the link for an Education or volume license download is not available at all
    -if you bought a disc and don't have a drive you will need to buy an external USB drive
    -if you bought a download from a 3rd party vendor you will need to contact that vendor

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