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Question

Can't registrate because of no internet

Forum|Forum|4 years ago
October 1, 2021
13 replies
435 views

I've installed Premiere Eelemts 15 and want to registrate my license. I get the message there is no internet, but I have internet as ususal. What can be wrong?

Activation

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Nancy OShea

Community Expert

Where did you obtain PR Elements 15? It's very old and Adobe hasn't sold that version for several years.

https://helpx.adobe.com/download-install/using/activate-elements.html

Nancy O'Shea— Product User & Community Expert

K

Koolmees37Author

Known Participant

I bought it 4 years ago. I use it once a year so it's okay for me. But now I reinstalled my computer, so I need the do the registration again.

Nancy OShea

Community Expert

Turn off Firewall and Anti-Virus and see if that helps.

Nancy O'Shea— Product User & Community Expert

Peru Bob

Community Expert

See if anything here helps:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

John T Smith

Community Expert

TLS 1.2 is required https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

K

Koolmees37Author

Known Participant

But I don't use a browser for it, it is in the the software when I start.

Peru Bob

Community Expert

It uses your default browser.

What is your operating system?

Which browser?

K

Koolmees37Author

Known Participant

Premiere Elements of course. 🙂

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