Can't resubscribe to the substance suite

Question

Hello!I had to stop my subscription for a month to the substance suite. And now, I have no option to resubscribe...Whenever I try to buy it again, it just tells me I'm already subscribed and changing my plan to a team one is the only option...Any idea?  eE0N2Lu.png (1015×434) (imgur.com)

kglad · Answer

that should be quickly fixable.

first, check your account https://accounts.adobe.com

and see if you can resolve the problem there. ie, it either says you have a subscription (in which case you should be able to use it) and it says you do not and may give you the option to resubscribe or update your payment details.

if that fails, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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