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G
GW-Leighton
Participant
July 20, 2023
Question

Can't run any Adobe software after installation, error 205

  • July 20, 2023
  • 1 reply
  • 367 views

When I try to run any Adobe software installed through Creative Cloud, it launches the application and shortly after shows me an "Error 205." Dismissing the dialogue closes the program.

 

 

I'm running Windows 11, and per the top posts and articles I've found about this error, I've tried the following:

  • Logging out and back into Creative Cloud
  • Rebooting
  • Using Adobe's cleaning tool to completely remove Creative Cloud
  • Reinstalling Creative Cloud
  • Using a different internet connection
  • Disabling Windows Firewall
  • Disabling router firewall
  • Deleting Adobe's entries from Credential Manager manually,
  • Deleting Adobe's entries from Credential Manager using Adobe's script provided in a help article
  • Renaming the "OOBE" folder in "%AppData%\Adobe\"
  • Making sure my account has an active subscription with valid payment method and is in good standing

 

Interesting things to note:

  • I can install and run Creative Cloud and Adobe software using my Adobe account on my MacBook
  • If I create a new user account in Windows 11 and install Creative Cloud there, I can install and run Adobe software without issue on that account
  • Note: I signed out of and uninstalled Creative Cloud on those systems after testing to make sure they didn't interfere with troubleshooting on the main account of my Windows 11 workstation 

 

How can I resolve this error? Being locked out of using my main computer for Adobe software has made my work considerably more difficult.

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 20, 2023

    https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html

    G
    GW-LeightonAuthor
    Participant
    July 20, 2023

    I've followed the steps outlined there and unfortunately it has not made any difference. Thank you though!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 20, 2023

    then contact adobe support. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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