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M
Marc25795226cddt
Participant
August 24, 2022
Question

Can't sign in after download

  • August 24, 2022
  • 1 reply
  • 114 views

Hello, I downloaded Creative Cloud but when I launch the .exe I can't type anything nor hit "continue" hence the "stop" sign mouse. I literally can't type anything. Does anyone know how to fix this issue? Thank you!

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 24, 2022

Marc, what operating system are you trying to install Creative Cloud on?  Are any other Adobe applications currently installed on the computer?

M
Marc25795226cddtAuthor
Participant
August 25, 2022

It's on Windows 10 and I don't have any Adobe applications currently installed on the computer.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 25, 2022

Ok, make sure and apply any available system updates, Marc. If you are still blocked from signing in, then review the settings for any installed security software to verify that it is using the manufacturer's recommended settings.

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