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Participant
June 13, 2022
Question

Can't Sign In to Account

  • June 13, 2022
  • 1 reply
  • 129 views

So a long time ago, I had a free 7 day account, used it, forgot about it, but I still had the user/pass in 1Password. 

Then about a year ago I signed up for a paid account and used a different email and password. Today, I screwed up and used the old user/pass instead of the new user/pass and Adobe won't let me sign in with the right user/pass (I hope that makes sense). 

I've quit out of the program and restarted, but everytime I start up PS it signs me, automatically, into the wrong user/pass and is asking me to pay. 

So how do I get PS to sign me out and let me sign in again?

Thanks!

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1 reply

Community Expert
June 13, 2022

Hi @lloyds2337429,

Open the Creative Cloud Desktop app, sign out and then sign back in using the paid credentials. That is all that should be needed ideally.

-Manan

-Manan