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webempire
Participant
April 3, 2014
Question

Can't sign into Adobe cloud desktop app and can't download apps to install.

  • April 3, 2014
  • 1 reply
  • 374 views

I was able to download the Adobe Cloud app to my desktop, but it won't let me sign in, every time I try it tells me I've been signed out. I have uninstalled and re-installed it over and over again. I believe this leads to the other problem I am having whic is that I can't download  any of the apps when I click on an app to download it nothing happens, at the very bottom left of the browser window I see the following:-

"waiting for sproxy-prod.adobecc.com"

What should I do?

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 3, 2014

    http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

    W
    webempireAuthor
    Participant
    April 5, 2014

    I did it, everything seemed to go well, everything happened as it should I saw the "

    multiple lines which start with "Successfully copied the file" followed by:

    Operation has been successfully completed." but I still am not able to log in through the Creative Cloud desktop app or download any apps to install.

    Any other suggestions?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 5, 2014

    are you trying to log-in here, https://creative.adobe.com/ or you trying to log in to your cc desktop app?

    are you using a company network?

    do you still see an error message?  if yes, attach a screenshot, http://forums.adobe.com/message/4209263#4209263

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