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nicol1995
nicol1995
Participant
March 30, 2017
Answered

Can't start the trial of Indesign CC 2017, because he keeps validating my license..?

  • March 30, 2017
  • 1 reply
  • 255 views

So my license from last year expired of the Adobe Master Collection CC 2015. So i wanted to try the 2017 edition with the free trial. But first i updated the programm and it kept validating. So i thought that wont work, so i uninstalled all the apps on my Mac book pro and reinstalled the trial version of Indesign 2017 cc. But it wont work. The FAQ learned me to deactivate my devices, so i did but it i still validating or loading AND IT SAYS "be patience". So i really want to tru the Indesign cc 2017, but because i had a license i cant?

This topic has been closed for replies.
Correct answer ProDesignTools

Hi, try using the Adobe Cleaner Tool after uninstalling all the software:

Use the Creative Cloud Cleaner Tool to solve installation problems

Then reboot your computer (don't skip this step), and try the new CC 2017 installation again.

Please let us know if that solved the issue.

1 reply

ProDesignTools
Community Expert
ProDesignToolsCommunity ExpertCorrect answer
Community Expert
March 30, 2017

Hi, try using the Adobe Cleaner Tool after uninstalling all the software:

Use the Creative Cloud Cleaner Tool to solve installation problems

Then reboot your computer (don't skip this step), and try the new CC 2017 installation again.

Please let us know if that solved the issue.

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