Can't undo activiation on 2 sold macs and i can't use PE13 on my 5K iMac.

Question

‌I purchased elements 13 ans installed it on 2 Macs. Now, i sold the Macs and buyed a 5k. Unfortunaly i don't have the two sold Macs to undo my activiation and i can't use PE on my 5K iMac.

Ned Murphy · Answer

Contact Adobe Support and ask them to reset your activations.

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Serial number and activation chat support (non-CC)
https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

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