shahine72113848

Participant

Answered

Can't uninstall anything, Creative Cloud is stuck in loading...

Forum|Forum|9 years ago
June 30, 2016
1 reply
5276 views

The creative cloud desktop on my mac (when opening from the menu) is stuck in loading and when I try to uninstall it, it says there are still creative cloud applications installed. When I press uninstall for those applications a menu pops up stating that adobe application manager is needed to uninstall, but when downloading this anew from the website and installing, I get an error code 86; another version of creative cloud is currently running.

Creative Cloud

This topic has been closed for replies.

Correct answer Govardhan.V

Have you tried uninstalling using CC Uninstaller ?

Uninstall the Adobe Creative Cloud desktop application

If you had already tried , try Adobe Cleaner tool :

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Still same??? let us know .

Govardhan.VCorrect answer

Participating Frequently

Have you tried uninstalling using CC Uninstaller ?

Uninstall the Adobe Creative Cloud desktop application

If you had already tried , try Adobe Cleaner tool :

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Still same??? let us know .

Participating Frequently

Hello! same problem, tried evrything noything works. but on windows.

Community Expert

Community Expert

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html