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shahine72113848
Participant
June 30, 2016
Answered

Can't uninstall anything, Creative Cloud is stuck in loading...

The creative cloud desktop on my mac (when opening from the menu) is stuck in loading and when I try to uninstall it, it says there are still creative cloud applications installed. When I press uninstall for those applications a menu pops up stating that adobe application manager is needed to uninstall, but when downloading this anew from the website and installing, I get an error code 86; another version of creative cloud is currently running.

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Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
June 30, 2016

Have you tried uninstalling using CC Uninstaller ?

Uninstall the Adobe Creative Cloud desktop application

If you had already tried ,  try Adobe Cleaner tool :

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Still same??? let us know .

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3 replies

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
June 30, 2016

Have you tried uninstalling using CC Uninstaller ?

Uninstall the Adobe Creative Cloud desktop application

If you had already tried ,  try Adobe Cleaner tool :

http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg

Still same??? let us know .

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Nicholas01
Participating Frequently
December 7, 2022

Hello! same problem, tried evrything noything works. but on windows.

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kglad
Community Expert
kgladCommunity Expert
Community Expert
December 7, 2022

@Nicholas01 

 

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

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