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Participant
October 3, 2015
Beantwortet

can't uninstall applications manager - fix host file

  • October 3, 2015
  • 14 Antworten
  • 53385 Ansichten

Trying to uninstall all my adobe products (so I can do a clean reinstall). I ran all the uninstalls along with the creative cloud cleaner tool, but I can't seem to get rid of the application manager files. The tool won't clean: "Fix Host File".

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von AkanchhaS8194121

‌Hi,

If you are unable to uninstall application through cleaner tool, please try steps mentioned below-

Reset the hosts file:

Note: You may have to disable you security software to modify your hosts file.

Windows

  1. Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
  2. Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
  3. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  4. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  5. Save and close the file.

Mac OSLog in as an administrator to edit the hosts file in Mac OS.

  1. In a Finder window, choose Go > Go To Folder.
  2. Type /etc.
  3. Select the hosts file and open it.
  4. Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
  5. Search the hosts file for entries that reference activate.adobe.com (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
  6. Save and close the file.

After trying this run cleaner tool again.

Let us know if this will help!

Regards,

Akanchha

14 Antworten

Participant
December 5, 2020

I'm running MacOS BigSur and i have a problem where host file isnt getting cleaned up even after processing your method to fix the issue. 

 

Participant
January 26, 2021

Me too..My mac is BigSur as well. Nobody can fix this problem? It drive me crazy AHHHHHHHH

Participant
October 17, 2020

eu digitei ( / etc ) e não apareceu o arquivo host 

Participant
January 14, 2020

Doesnt work

dec33641434
Participant
September 19, 2018

same issue with macOS High Sierra 10.13.6

Participant
September 19, 2018

Hello, I came across the mistake by accident. There were two other Mac registered with Adobe Cloud and that should have caused the error with me. When I logged off the other Mac's at Adobe and logged in again with my iMac (with a restart of the Mac), everything worked again. I hope I could help. LG. Sigi

Participant
July 23, 2016

Hi! Nothings shows up when typing /etc.

Any help with that?

Known Participant
June 26, 2018

it's :  /etc and not etc.

but for me it's either the same problem , there is no entrie for activate.adobe  and always the fix host file remaining

Participant
July 17, 2016

Try cleaning the hosts file as the guide says. Run the tool will say "Fixed 0 Entries" then restart. Once i did that it worked for me. Good luck.

jennifera3174364
Participant
July 10, 2016

Same problem as well. Help!

Juan C Walls
Participating Frequently
June 29, 2016

Same problem here. My host file has no adobe references but I still receive the warning

jolmcn
Participant
June 24, 2016

I'm also having the same problem, fixed the hosts file, but still won't remove it in the cleanup app?

riccardoz
Participant
June 24, 2016

I Have the same problem. Can't fix the host file