Skip to main content
Participant
December 6, 2017
Answered

Can't Uninstall Creative Cloud

  • December 6, 2017
  • 1 reply
  • 960 views

I can't uninstall creative cloud from my computer. I downloaded the Creative Cloud uninstaller and it gave me "uninstallation of creative cloud desktop completed with errors", but it's still not uninstalled. I just want to remove it completely from my machine.

This topic has been closed for replies.
Correct answer John T Smith

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
December 7, 2017

Sign out of your account... Uninstall... run the Cleaner...

-for non-Cloud programs you need to DE-activate before uninstalling

-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)

-using the cleaner after uninstalling and before reinstalling is often needed

-https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html