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ivanr33900118
Participant
July 18, 2017
Answered

Can`t Uninstall Creative Cloud

  • July 18, 2017
  • 2 replies
  • 878 views

Hello guys, I can`t uninstall creative cloud, same error everytime:

But this is my cloud:

So does anyone have any idea how to delete Cloud?

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi Ivan,

Please Uninstall the Adobe Creative Cloud desktop application using this uninstaller.

Let me know if that helps!

Regards,

Sheena

2 replies

Sheena Kaul
Sheena KaulCorrect answer
Legend
July 18, 2017

Hi Ivan,

Please Uninstall the Adobe Creative Cloud desktop application using this uninstaller.

Let me know if that helps!

Regards,

Sheena

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 18, 2017

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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