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Correct answer Rajashree Bhattacharya

Hi stephanz66964878,

Have you tried to follow the steps in Uninstall or remove Creative Cloud apps

Regards

Rajashree

3 replies

A
Alex23499076y91g
Participant
March 8, 2022

To anyone with a mac who finds themselves in this situation: I tried everything mentioned on these forums but it didn't work.  Eventually I had to navigate via the terminal to where the application(s) saved, then run "sudo rm -r 'Adobe Creative Cloud'", and it worked. 

- Open Terminal

- cd [to root user]/Utilities/

- sudo rm -r 'Adobe Creative Cloud'

 

So far, Creative Cloud hasn't returned. I'll update if it does. 

    A
    Admirable_Flamingo8504
    Participant
    May 17, 2025

    any updates for windows???

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2025

    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

      christineb56206384
      christineb56206384
      Participant
      November 30, 2016

      Hello, I think the question is being misunderstood. How do I uninstall Creative Cloud? Not just the apps, but Creative Cloud itself.

        Rajashree Bhattacharya
        Community Manager
        Rajashree BhattacharyaCommunity ManagerCorrect answer
        Community Manager
        November 17, 2016

        Hi stephanz66964878,

        Have you tried to follow the steps in Uninstall or remove Creative Cloud apps

        Regards

        Rajashree

        McToys
        McToys
        Participant
        February 23, 2017

        Screw you all for making it so easy to install apps and sign up and pay you money, but almost impossible to unsubscribe, quit and stop paying you money. It ought to be simple to find the 'off' button for apps, but you hide it away, provide no contact email or phone numbers and hope you can screw us out of extra money we don't want to spend. Well stuff you. Rant over.

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