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Participant
December 31, 2020
Question

Can't uninstall Creative Cloud Desktop app or other apps

  • December 31, 2020
  • 1 reply
  • 1097 views

I've been strugging with the programs for a while and I'm not wanting to uninstall everything and reinstall it all. I tried to uninstall the CC desktop app but when I tried it said ""the operation can't be completed because the original item for uninstall Adobe Creative Cloud can't be found". I uninstalled Illustrator but the uninstaller icons for both Indesign and Photoshop won't launch when I double click on them. 

 

I then downloaded the CC Desktop uninstaller which ran but instead of getting the "Creative Cloud Desktop has successfully uninstalled" message I got "Uninstallation of Creative Cloud desktop completed with errors" 

 

Where do I go from here? can I reinstall CC desktop app now and then use that to uninstall photoshop and indesign? 

Thanks for any help offered, I"m really struggling here.

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1 reply

AxelMatt
Community Expert
Community Expert
December 31, 2020

See here: Use the Creative Cloud Cleaner tool to solve installation problems (adobe.com)

 

If this doesn't help, please give us more informations including the following :

Adobe product and version number

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The full text of any error message (s)

What you were doing when the problem occurred

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Computer hardware, such as CPU; GPU; the amount of RAM; etc

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Law_rachAuthor
Participant
December 31, 2020
Thanks, I’ve done the clean up, reinstalled CC desktop, I’m on High Sierra so can’t get most up-to-date apps. Upgrading my OS and my computer is now stuck restarting saying “less than a minute remaining...” for approx 20mins. Once I get this resolved I’ll let you know how I get on getting CC back up and running. I think it’s going to be a long day...

Sent from my iPhone