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Dabhand16
Dabhand16
Inspiring
August 15, 2019
Answered

Can't Uninstall older Versions

  • August 15, 2019
  • 1 reply
  • 8725 views

Having sometimes had issues when installing updates, I have older versions of both LR and PS on my computer.

Now I have not had any issues after updating for some time I went to uninstall the older versions and I can't do it!

If I use the windows uninstaller, the CC app appears and there is some text that appears at the top but it goes so quickly I  can't read what it says.  I restart my computer but the version i tried to uninstall is still there.

If I uninstall using the CC app it uninstalls the current version.  There are several options to install older versions in the manage apps, but no options to uninstall older versions.

Does anyone know how I can uninstall please?

This topic has been closed for replies.
Correct answer Dabhand16

And what exactly is in those folders from older versions?

You could us the Adobe CC Cleaner App to selectively remove those older versions.

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems


I've spent the last 2 days trying to reply to you but I'm unable to reply!  I don't have permission apparently.  This is an edit as this post has uploaded OK.  Today I can post a reply!

So I went on the chat to resolve the forum issue and during the discussion actually solved the uninstall issue.

I was right in that I had to just delete the unwanted versions as the app did not list them for some reason and I found where they had hidden the save to field!  Yay - I won all round.

Apps are now in my P drive and all of mu older versions are in the waste bin.  I'll leave them there for a bit just in case, but so far all seems good.

Thank you for youe help with this is is much appreciated.

1 reply

Just Shoot Me
Just Shoot Me
Legend
August 15, 2019

There is an option in the CC desktop app to uninstall older versions when a NEWER, Upgrade not update, version is installed.

The last, at least 2 if not 3, releases of both LR and PS have been Updates, Not Upgrades. LR 8 got updated to 8.1 or .2 then to .3 then to .3.1 and now .4. PS has had a similar version update, 20.x to 20.xx (or whatever).

If you had the option selected in the CC app then the installer for a UPGRADE, not an Update, should of removed the older, previous version. But what happens is the uninstaller leaves behind the parent folder and a couple of subfolders. But those folders only contain a few files. Those can be manually deleted.

Dabhand16
Dabhand16Author
Inspiring
August 15, 2019

Thanks for this Just Shoot Me.  Yes I know that an upgrade will offer the option of removing/keeping the older versions and because I have had issues when installing an upgrade I opted to retain the old version.  Having done this a couple of times with both LR and PS and now after a period of stability, it is time for the old versions to go - if only I can uninstall them.

They are all complete with all of the files that a full install has.  I've got LR 7.4 and 8.3 and PS 19.1.7 and 20.0.1.to go, but as I said in my first post, I can't uninstall them from the Windows uninstaller or the app.

Just Shoot Me
Just Shoot Me
Legend
August 15, 2019

PS is now up to 20.0.6. That is an UPDATE to 20.0.1. If you remove what looks like 20.0.1 in the Windows Add-Remove programs you might just remove PS 20.0.6, the most current version.

Take a look at the Adobe program folder under C:\Program Files\Adobe. Do you see a folder for PS 2018 or 2017 (or whatever other than Photoshop CC 2019)? If not I would stop worrying about what you may see in the Windows Add-Remove or Programs and Features section of the Windows settings or Control Panel.

If you do find any PS folders other than CC 2019 then look in them to see if there is an uninstall program (.EXE) and exactly what is in those folders.

I have had PS installed on my present computer since PS 5 and now PS CC 2019. Here is a screen shot of the program folder that I have all my Adobe product installed to.

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