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winchan
Participant
September 16, 2018
Answered

Can't uninstall Photoshop/ Illustrator/ Indesign uninstallers after using CC Cleaner tool

  • September 16, 2018
  • 2 replies
  • 496 views

Hi guys,

I'm hoping some of you may have some suggestions as to how I can 'uninstall' PS, AI + ID uninstallers after using CC Cleaner tool. I'm a bit weary of throwing these programs into trash as i'd hate my reinstallation going wrong.

Here is what happened...

I've recently used the CC Cleaner tool because Indesign was corrupted and both my Adobe Application Manager + CC desktop were missing. I thought the CC cleaner tool may be great to use and it has erased my CC apps (because it's not showing in Applications), however as mentioned above, the uninstall programs (Applications>Utilities> Adobe Installers) has been left behind.

^ No CC apps, cleaned by the cleaner

^ Uninstallers left behind

I've tried clicking on the individual uninstall programs to see if it would disappear, but it just doesn't seem to want to move. All it does is go through the CC desktop as it tries to uninstall. It'll say uninstall 100% but the programs remain in the folder.

^Trying to get rid of the pesky file... Am I just uninstalling the already uninstalled?

My Apps also says install in the CC desktop because technically PS, ID and AI have been cleaned/erased.

I have thought of just reinstalling my CC apps and hope it'll just fix itself, but not sure if that's a good idea.

Any suggestions?

    This topic has been closed for replies.
    Correct answer 02GEEK

    I suggest using the Adobe Application Manager to try to uninstall everything

    https://supportdownloads.adobe.com/thankyou.jsp?ftpID=4774&fileID=4438

    2 replies

    winchan
    winchanAuthor
    Participant
    September 30, 2018

    Thank you!

    02GEEKCorrect answer
    Participating Frequently
    September 16, 2018

    I suggest using the Adobe Application Manager to try to uninstall everything

    https://supportdownloads.adobe.com/thankyou.jsp?ftpID=4774&fileID=4438