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karlitocox
Participant
May 21, 2014
Question

Can't update After Effects CC: Error U44M1P7

  • May 21, 2014
  • 2 replies
  • 897 views

I Can't update After Effects CC and keep getting Error U44M1P7. I've tried all advice on this matter including reinstall, cloud clear tool, etc… And nothing works?

After effects still works but on opening reports:  "Quick time is not installed"  – This is not the case?!


Running on: OSX 10.9.3



Any ideas?

    This topic has been closed for replies.

    2 replies

    SaurabhRai_Adobe
    Adobe Employee
    SaurabhRai_Adobe
    Adobe Employee
    May 21, 2014

    Hi Karlitocox,

    Follow the steps mentioned in http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

     

    Regards,

    Saurabh Rai

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 21, 2014

    you could try a direct manual update, http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html

    K
    karlitocoxAuthor
    Participant
    May 22, 2014

    Thanks glad: but have tried this several times with no joy.

    Saurabh: I've also uninstalled and reinstalled several times and attempted updates when requested and the same thing happens over and over. I do use onyx so i'll try adjusting the settings here and reinstall.

    Thanks

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 22, 2014

    you're welcome.

    after those two solutions, you should check your installation logs to find the issue, Installation failed. Error U44M1P7 | Updates

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