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Participating Frequently
May 29, 2019
Answered

Can't update apps??

  • May 29, 2019
  • 3 replies
  • 547 views

On my creative cloud app, it says that the only thing that I have to update is my adobe media encoder. i really want to update after effects because i have cc 2015!! i also have the 2015 version of illustrator and photoshop. on creative cloud, it says that i have to buy/try (trial) after effects even though i already have it (the real version). in the 'installed apps' section, it says that the only app i have is media encoder.. please help??

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Correct answer Test Screen Name

Ask your school to check whether your subscription is still active, or if it stopped. Also many CC apps are no longer compatible with that old Mac OS.

3 replies

Test Screen NameCorrect answer
Legend
May 30, 2019

Ask your school to check whether your subscription is still active, or if it stopped. Also many CC apps are no longer compatible with that old Mac OS.

Legend
May 29, 2019

Operating system version?

Participating Frequently
May 30, 2019

Macbook Pro Retina

Version: El Capitan

Participant
May 29, 2019

Check your subscription... if you are using cc

Participating Frequently
May 30, 2019

I can't exactly check it because I got my Adobe Apps from my school.