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Participant
November 9, 2016
Answered

Can't update billing information

  • November 9, 2016
  • 1 reply
  • 380 views

Every time a try to update mi credit card information I always get this message, how can I update the information?

Error:

En este momento no podemos llevar a cabo la acción seleccionada. Le pedimos una disculpa por este inconveniente. Ya hemos sido notificados de la situación y estamos trabajando para corregir el problema lo más pronto posible. Haga clic en el botón “Atrás” del explorador de Internet e intente esta acción más tarde o seleccione otra acción.

Número de error:  PMT_000008

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Correct answer Ned Murphy

Manage your membership and payments | Creative Cloud

https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
November 9, 2016

Manage your membership and payments | Creative Cloud

https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )