Can't update CC desktop app

Question

If there is an update to CC and my desktop app wants to update but won't because itself is open, and when I quit CC the retry installer doesn't do anything, AND I cannot download CC from the website b/c it tells me to use my desktop app...what do I do?

Sumit Singh7733893 · Answer

Please try to perform following steps according to platform you are using.

Mac OS X 10.7 and later:

Remove AdobeAAMDetect.plugin from HD library/internet plugins/.
Relaunch the browser.
Go to https://creative.adobe.com/products/creative-cloud.
Sign in with your Adobe ID and password and download the CC Desktop App.

Widows 7 and 8 (64 bit):

Rename OOBE to OOBE_old (it's in C:\Program Files (x86)\Common Files\Adobe.)
Relaunch the browser.
Go to https://creative.adobe.com/products/creative-cloud.
Sign in with your Adobe ID and password and download the CC Desktop App.

Windows 7 and 8 (32 bit):

Rename OOBE to OOBE_old (it's in C:\Program Files\Common Files\Adobe).
Relaunch the browser.
Go to https://creative.adobe.com/products/creative-cloud
Sign in with your Adobe ID and password and download the CC Desktop App.

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