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Participant
July 13, 2015
Question

Can't update Lightroom 4 & can't import raw files from Canon 5 D Mark 3 with my current lightroom 4

  • July 13, 2015
  • 1 reply
  • 434 views

I have Lightroom 4 and haven't had any major issues with it for years.  Recently I've started shooting with a Canon 5D Mark 3, rather than the 5D mark 2 I've used for the most part.  Lightroom says it doesn't recognize the camera the images were shot on now, so I can't import files. 

I haven't updated lightroom in a while because the program never prompts me to do so (maybe that's a different, second issue in my settings?).  I believe updating Lightroom ought to fix this issue, and allow me to import raw files from the newer Mark 3 camera. 


When I check for updates from within Lightroom, or search for updates for Lightroom 4 on the adobe website, I'm brought to the same page, yet when I click on 'download'  nothing happens, no downloads start.  Is it necessary to purchase a new lightroom just to be able to use Mark 3 raw files on it?


Is there someone that can point me in the right direction of how to actually update my lightroom 4 so it's compatible with raw image files from the Mark 3?


This seems crazy, and I am super frustrated after going in circles on the adobe website.  Thanks!

-Airyka

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1 reply

kglad
Community Expert
Community Expert
July 13, 2015

you can update to lr 4.4 (link below) which includes a cr version compatible with your camera.

                                  

Downloadable installation files available:

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

window using the Lightroom 3 link to see those 'Important Instructions'.

AirykaAuthor
Participant
July 13, 2015

Hi there,

Thanks for your response--but, where is the link?  I can't find a link for updating to lightroom 4.4. 

Could you send it (just that link possibly) again please?

Thanks