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Linnel1
Known Participant
December 7, 2020
Question

Can't update my Creative Cloud Apps even though I'm running Windows 10 Enterprise...

  • December 7, 2020
  • 1 reply
  • 132 views

I'm see "Not Compatible" messages next to my applications in Creative Cloud when I try to upgrade to the latest versions of the following software programs:

Illustrator v 25.0.1
InDesign v16.0.1

Lightroom v 4.0

Bridge v11.0
Lightroom Classic v10.0

Animate v 21.0

InCopy v 16.0.1

 

When I click the Not Compatible link, I get the following:

 

"Update required

you must update your system to install illustrator. Please
check the following: -Windows 10 version 1809 or later"

I'm running Windows 10 Enterprise?????

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
December 8, 2020

you still need an updated version.