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rafael.gubelin
Participant
August 2, 2020
Question

Can't update my license to PS+LR

  • August 2, 2020
  • 2 replies
  • 142 views

I have cancelled my LR license but still can't purchase new PS+LR license. When i try, it say that i havbe to cancel my LR susbcription, then forwards me to app store but there appears i have already cancelled LR license, so i'm on and endless loop!!!! please help!!!. 

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    August 2, 2020

    Please log-in to your account below.  Click on Manage Plans.  Cancelling an annual plan early incurs a 50% penalty fee.
    https://account.adobe.com/plans

    If you still need help, scroll down to Contact Adobe on the same page.   In the chat box, type AGENT followed by enter key.  Wait for a human to assist you.

     

    Nancy O'Shea— Product User & Community Expert
    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 2, 2020

    Hello,

    Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
    https://helpx.adobe.com/contact.html
    Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
    Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y

    -Manan

    -Manan
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