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Participant
November 12, 2016
Answered

Can't Update Payment Info to Renew Membership

  • November 12, 2016
  • 1 reply
  • 293 views

Hi there,

My payment for CC is outdated, so my payment didn't go through in order to renew my CC membership. When I was notified to update it with my most recent credit card information it wouldn't accept my info. The only way I can describe what could be happening is that the payment selection seems to be "stuck" on my old payment type. I have attached a screenshot of what I mean. Would like staff to help me. I've tried different browsers & different credit cards and it doesn't work.

Thanks for your help!

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Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 12, 2016

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html