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NormnM
Participating Frequently
March 20, 2021
Question

Can't Update Programs

  • March 20, 2021
  • 1 reply
  • 276 views

My account on Cloud says I have 3 apps installed. My account on Cloud DESKTOP shows I have 10 installed. Same account, same password, everything.

 

LR says there is an update. I try to update and it says updates have been disabled on this machine. But I am an admin on this account and NOWHERE did I,  or another admin, set this. And nowhere can I find that setting in order to disable it.

 

Desktop Cloud always says everything is up to date, even when it is clear that it is not.

 

Very frustrating.

 

How do I get Desktop Cloud to allow updates and sync with my Cloud account on the web?

 

Thanks in advance!

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
March 20, 2021

Try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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NormnMAuthor
Participating Frequently
March 24, 2021

First I tried to repair the app. Same result. So I donwloaded the uninstaller and re-installed.

Same result.

 

Thanks for the suggestion though. I htink there's probably some sort of file I need to delete or edit, but I don't know what.

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