Participating Frequently

Question

Can't Update to PS 24, LR 12 - Says My Windows 10 Incompatible

Forum|Forum|3 years ago
October 19, 2022
4 replies
3263 views

I can't update to the new version of Lightroom, and Photoshop because CC Desktop says they are not compatible with my version of Windows 10 which is version 2004 (Build 19041) even though it's a newer release than the 'minimum requirement' version 1909.

Anyone else having this problem? what's causing it?

Roger

This topic has been closed for replies.

kglad

Community Expert

in your windows search field type winver > enter

if you see anything older than version 21H2 build 19044, update your windows.

sadolino

Known Participant

Ty.

It's not necessary to update from 19044, is still supported.

I saw that 20H2 is not supported anymore.

Greets

sado

sadolino

Known Participant

Hi,

can u perhaps upload a msinfo32 file ?

Is LR 12 = Lightroom 12 ?

I can't see any Lightroom 12 version under adobe.com. The system requirements for Lightroom is just 20H2 not 2004.

Lightroom System-Requirements

Greets

sado

T

TheGunde

Participant

I have the same issue. CC app says "1809 required". I have 1909. Reset of CC does nothing to change this.

kglad

Community Expert

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

R

Reasonable_NorthernerAuthor

Participating Frequently

Thanks for the suggestion. I've tried it but it hasn't made any difference. See attached to see the 'not compatible' flag and the 'update required' message I get. As previously noted I have a later version of Windows 10 than the one called for here.

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