Can't upgrade app from trial despite already owning plan

Forum|Forum|8 years ago
November 12, 2017
2 replies
411 views

I have a Creative Cloud Photography Plan which I am appropriately being billed for. However, my desktop Photoshop app doesn't recognize that I'm signed up.

The Creative Cloud app shows that I am not paying for Photoshop CC:

So I click on 'Buy Now' to buy it:

But it tells me that I already have the product:

Help? I've tried uninstalling and reinstalling the app, and I've deactivated the device which was linked to my account, hoping that it would proc my PC to activate itself. Nothing has changed.

Thanks

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

I have followed the steps in this article and my issue is still not resolved.

Ok, I am sorry you continue to face difficulties utilizing your membership Andreab73541237. Please contact our support team at Contact Customer Care so that direct assistance can be offered with resolving the error.

abalfourAuthor

Participant

When in Photoshop CC itself, I sign out, and after signing back in am given this message:

However, when I reopen the app, it's still showing that I have 6 days left in my trial.

Jeffrey_A_Wright

Legend

Andreab73541237 I am sorry you are facing difficulties activating the Creative Cloud Photography plan on the current computer. I would recommend utilizing the steps listed in Resolve connection errors with Adobe Creative Cloud and Creative Suite applications to verify you are not facing a connection error.