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pythoner66
Participant
February 18, 2012
Answered

Can't Upgrade To Flash Builder 4.6 Standard from 4.5.1 Standard

  • February 18, 2012
  • 3 replies
  • 7770 views

A while ago, I bought Adobe CS5 Web Premium (with educational licensing). Since then, Adobe flash builder has been updated to version 4.6, which contains features that I wish to use - mobile developement. However, I cannot seem to find any way to upgrade my current Flash Builder 4.5 Standard to Flash Builder 4.6 Standard. I have found a download which installs Flash Builder 4.6 Premium, but this does not accept my license key (which seems normal, since I do not have a 4.5 Premium license). I cannot, however find any way of updating to 4.6 Standard. There is no "try" option for 4.6 Standard, though on the product page, it claims that it comes with a complimentary upgrade to 4.6 Standard. Does anyone have any clues on how to upgrade Flash Builder 4.5 Standard to Flash Builder 4.6 Standard?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Pyhtoner66 I would recommend trying the steps listed in Flash Builder 4.6 doesn't accept CS5.5 serial number.  It appears that you will want to install as a trial and it should then read the serialization information from your Creative Suite installation.

3 replies

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Anonymous
March 28, 2012

Just found this after days I've been trapped Googling for this info.. apparently my Google keyword phrasing wasn't quite right to find this useful info

at Adobe. I haven't tried it but I'm hopeful and will report if this fixed my similar FB 4.6 install hangup.

http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Kind of weird that nobody from Adobe on this page mentions the availability of this tool since June of last year.. weird. It looks like exactly what fixes

any kind of installation issue and its not that useless 'Adobe Customer Assistant' program it suggests you try when installs fail. Instead it should say

look here (above here).

UPDATE:

I can confirm this fixed my 4.6 install issue. I also had another emergent install issue with CS5.5 Master Collection.. where I rolled back Vista

to an earlier version after having recently uninstalled all CS5.5 products trying to get FB4.6 to install. I was stuck where I couldn't install either for days

and this tool linked to above wasn't mentioned in ANY of the literature I found via Google till just now. Cheers!

M
mugdha_choudhary
Participant
June 13, 2012

Hey tachyOn,

Creative suite cleaner tool is also available at http://www.adobe.com/support/contact/cscleanertool.html . Please download from this link.

So, you are able to install FB 4.6, right? Are you facing problem in installing CS 5.5? Can you provide us errors which are coming?

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pythoner66Author
Participant
February 23, 2012

I still haven't successfully installed flash builder 4.6, but I'm going to try those instructions again.

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pythoner66Author
Participant
February 23, 2012

I just tried (again) the exact steps jleydig listed that worked for him, but I still get the error that the serial number is not valid for this product, even after installing Flash Builder as a trial. I did make sure to install Flash Builder using the same language as CS5 Web Premium, and I have checked and tried my serial number many times.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 23, 2012

Pythoner66 if you have tried all the steps in this thread and are continuing to experience difficulties then I would recommend contacting our support team.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 20, 2012

Pyhtoner66 I would recommend trying the steps listed in Flash Builder 4.6 doesn't accept CS5.5 serial number.  It appears that you will want to install as a trial and it should then read the serialization information from your Creative Suite installation.

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pythoner66Author
Participant
February 21, 2012

Unfortunately, I've already tried installing Flash Builder. However, it did not recognize my already serialized license (I've got the rest of CS5 installed) and it still does not accept my serial number. When I enter my key, it displays an orange triangle with an exclamation point, and claims "The serial number is not valid for this product." I currently suspect that the reason it's not recognizing my key is related to the fact that when Flash Builder starts up, it says "Flash Builder Premium", but I had the standard version from CS5 Web Premium.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 21, 2012

After further verification it does appear you should be able to install Flash Builder 4.6.  We would recommend that you remove your installation of Creative Suite 5 and then run the CS5 cleaner tool to ensure that everything is removed.  Once done you can then install Master Collection, with the exception of Flash Builder.  You would then want to install the copy of Flash Builder 4.6 which you have downloaded and install in trial mode.  It should then be properly licensed when you launch the application.

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