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kevinz16065629
Participant
October 3, 2018
Answered

Can't use CC on second device despite subscription

  • October 3, 2018
  • 2 replies
  • 629 views

Hey people, unfortunately I can't find any direct contact to adobe and If I try and use the chat it seems to be never available... Long story short I use the CC (student subscription) on my PC but now I want to download it on my MBP 2018... Unfortunately adobe tells me to subscribe although I already am subscribed and can still use the applications on my PC. How can I solve this issue?

Thanks for your help in advance!

This topic has been closed for replies.
Correct answer arij2010

Hi,

The problem has nothing to do with the installation on a second machine but simply a communication problem between your machine and the Adobe servers,

Please check your Hosts file as explained below:

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

2 replies

arij2010
arij2010Correct answer
Inspiring
October 3, 2018

Hi,

The problem has nothing to do with the installation on a second machine but simply a communication problem between your machine and the Adobe servers,

Please check your Hosts file as explained below:

Resolve connection errors with Adobe Creative Cloud and Creative Suite applications

K
kevinz16065629Author
Participant
October 3, 2018

Unfortunately none of that works...

arij2010
arij2010
Inspiring
October 3, 2018

Test this :

1 -

Run the Task Manager to quit these processes .

Windows 7 : "Ctrl+Shift+Esc"

Windows 8 and 10 : "Windows+X" to Access the Power User Menu :

Adobe CEF Helper

Adobe Creative Cloud

Adobe IPC Broker

Adobe Genuine Software Integrity Service

CCLibraries

CCXProcess

Creative Cloud

CoreSync

2 - Rename The folders "SlStore" , "SlCache" and "OOBE" to "SlStore.old" , "SlCache.old" and "OOBE.old" in this location :

C:\Users\<user folder>\AppData\Local\Adobe\OOBE

C:\ProgramData\Adobe\SLStore.

C:\Program Files (x86)\Common Files\Adobe\ SlCache

3-

-> Run any application as admin and sign in .

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 3, 2018

Contact Customer Care to contact Adobe. I had never had a problem to contact via chat.

With CC you have 2 active sign ins at your disposal. So it should be now problem. This is true when you have a standard CC license (student or not student is only a question of the price).

So what you need to do is to look into your account at adobe.com and go to "Manage account", then "Manage plan":

Scroll down to the end and look at the activated devices:

If there are 2 devices you should deactivate one to get CC on your new computer. If there is only one, you can sign in and you activated the device your working on.

If you have a license from your university, you need to contact their support.

If this does not solve your problem, post back with all information required:

  • computers systems (specs) -- especially the one not accepting the license.
  • OS and version
  • exact version number of the CC app installed (the "latest version" is not a good information as this may be true or not, but anyhow it will be wrong at the next CC app upgrade)

It also helps to show screenshots of your situation, just make sure to edit out private information (as I did...).

ABAMBO | Hard- and Software Engineer | Photographer
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