Can't use creative suite after updating Mac OS Sonoma 14.6.1

Forum|Forum|1 year ago
August 8, 2024
8 replies
3044 views

After updating my Mac OS Sonoma 14.6.1 I was unable to open Photoshop. I was able to use Premier. I followed instructions for cloud clean up, which also uninstalled all my creative suite apps. When I try to reinstall the apps it fails. It tells me to check for updates and try again but there is no update and retry fails too. I am a paying customer, I want to use my apps.

Computer configuration

This topic has been closed for replies.

Correct answer seethings

I called technical support and they had me delete everything realted to adobe from the machine and reinstall. All apps, ~Libary/Preferences, ~Libary/Application Support, ~Library/Caches. Same in the /Library folder at root.

And running thesetwo apps: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
and https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#sa_src=web-messaging

This fixed the issue.

Nancy OShea

Community Expert

Legacy Creative Suite is not compatible with any modern Apple or Mac OS.

You probably mean Creative Cloud. Make sure your computer meets the minimum CPU & GPU requirements. Most Creative Cloud apps work on:

Windows 11 (64-bit), Windows 10 versions 22H2, 21H2, 21H1;
MacOS 14 (Sonoma), 13 (Ventura), 12 (Monterey).

- https://helpx.adobe.com/creative-cloud/system-requirements.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

A

azucena_7011

Participant

I don't have Adobe installed on my mac and have this issue. I can't even troubleshoot because the app is not installed.

kglad

Community Expert

sonoma is not compatible with any cs installer.

W

wensiz94126834

Participant

Damn, sorry to hear that. This is why I stopped auto-update on my Mac I use for work

Shivangi_Gupta

Community Manager

I appreciate you writing in. I can see that you're using Adobe Creative Cloud all apps. Do you get any specific error? Could you share more details?
Meanwhile, you can take a look at this article: https://adobe.ly/3WCRUj7

It shares the common compatibility issues with macOS.

Looking forward to your reply.

Thanks,

Shivangi

L

Lumigraphics

Legend

Are you using the desktop CC App to install?

B

Ben M

Community Expert

Are you running any plugins with photoshop? Can you try holding down shift next time you start the app and select yes to skip loading optional and third party plugins?

S

seethings

Inspiring

Illustrator is no longer working for me since I upgraded to Sonoma 14.6.1.