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pobox1067
Participant
March 8, 2022
Question

Can't use Elements 15

  • March 8, 2022
  • 2 replies
  • 118 views

Elements 15 is only installed on one other device and I am not signed in on that device.  When I install it on my new computer, it says that the serial number is active on too many other devices and I need to deactivate some.  But when I go to my account on Adobe.com and find that product, it says that it is not activated on any devices.  Help?

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 8, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Download and Install forum.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 8, 2022

    Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

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