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jordanr68131487
jordanr68131487
Participant
October 7, 2018
Answered

Can't use Lightroom CC even with subscription

  • October 7, 2018
  • 3 replies
  • 1172 views

I bought a year subscription from dreamspark during the summer, and have the plan "Creative Cloud All Apps". And it says it expires July 25th, 2019. I've tried the desktop version and the online version of Lightroom CC, but both ask me to subscribe and won't let me use any of its features. I'm guessing this is a bug, and it appears it has been for a while since it thinks I've been on trial this entire time. Other apps such as InDesign, Illustrator, and Photoshop work just fine.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Jordanr68131487,

Are you again getting the trial issue with Lightroom CC only, or is it happening with other CC apps as well?

Do you have any system optimizer, anti-virus, internet, and browser security software installed on your machine? If yes, then these apps can interrupt with automatic connections between your machine and Adobe servers.

I would recommend turning these off for the time being and then try the troubleshooting shared in the following help documents:  Stop Adobe Creative Cloud from opening in trial mode after purchase, Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Once the issue is resolved you can add Creative Cloud as an exception the security software's and turn them on.

Let us know if this helps.

3 replies

jordanr68131487
jordanr68131487Author
Participant
December 3, 2018

This case has been reopened since this appears to be an issue again. Please fix, I'm tired of not being able to use products I have paid for.

Bani Verma
Bani VermaCorrect answer
Legend
December 3, 2018

Hi Jordanr68131487,

Are you again getting the trial issue with Lightroom CC only, or is it happening with other CC apps as well?

Do you have any system optimizer, anti-virus, internet, and browser security software installed on your machine? If yes, then these apps can interrupt with automatic connections between your machine and Adobe servers.

I would recommend turning these off for the time being and then try the troubleshooting shared in the following help documents:  Stop Adobe Creative Cloud from opening in trial mode after purchase, Resolve connection errors with Adobe Creative Cloud and Creative Suite applications.

Once the issue is resolved you can add Creative Cloud as an exception the security software's and turn them on.

Let us know if this helps.

jordanr68131487
jordanr68131487Author
Participant
October 15, 2018

Version 2.0.1 fixed my issue.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 7, 2018

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

jordanr68131487
jordanr68131487Author
Participant
October 7, 2018

This is not the solution. I've already been lead through extensive cleaning up of my files, and none of these solutions work. I've tried reinstalling the app, deleting certain files, and other such things, but none of it work. From what I can tell, all the other apps work fine, it's just Lightroom CC. I think there's something wrong with it's authentication.

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