can't use LR 6.0 on my new system even after sign off on the old stystem - please help!

Forum|Forum|4 years ago
April 14, 2021
1 reply
505 views

I use LR since the first betha version on Windows and bought the last 6.0 in 2017 with download
I used it since then without any problems with more that 100.000 images on my system.
A few weeks ago I got a new PC and installed LR 6.0 on it. I signed off on the old system.
On the new system I got the warning, that my serial number is being used on the maximum number of computers. It is only installed on my laptop!
I am completely disconnected to all of my images - please help!!!

This topic has been closed for replies.

kglad

Community Expert

sign into your account, https://account.adobe.com

click plans > my plans > manage plans

and scroll to the bottom of the page where your activated computers are listed

deactivate them all if you can't tell which is your current and then open lr on your current computer > click help > click activate or sign-in

D

dierk-toppAuthor

Participant

thanks for your advice, but there is nothing like 'Activated devices'

I see only the regiustered products LR 1.0 from 2007 and LR 6.0 from 2017 with the product keys 😞

On the old system I can sign off but there ist also nothing like deactive ?

I can install the 6.0 on the new system with the correct key, but when I start it I get massage, that the kex is beeing used of the maximun number of computers and I just can quit.

And sometimes I get, the serialnumber could not be verified ?

On the new system I dont get beyond the error massage an no chance to activate. Did I not activate it during installation?

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

request an "activation count reset"

request anything else related to unsupported software and you will probably be directed back to the forums.

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