Can't validate CS6 download

Forum|Forum|4 years ago
November 26, 2021
1 reply
149 views

I've downloaded my copy of CS6 from my list of registered products, (I have a license left), but I am unable to validate the serial number, I get a pop up that says "Please connect to the internet and retry", but I am on the connected ont he internet! Any advice on how I can validate the serial number?

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John T Smith

Community Expert

TLS 1.2 is now required to connect https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-on Windows be sure to do the EASYFIX.MSI in step 2 of the 1st link

H

Hannah21958630ar38Author

Participant

It looks like I have TLS1.3.

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