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February 19, 2020
Answered

Can’t verify email

  • February 19, 2020
  • 2 replies
  • 1015 views

Hello, I just used, what I thought to be, my school email to utilize the student discount. But when asked to verify it, I wasn’t receiving any emails. Upon further inspection, I typed the wrong email. The original email that I used was (insert email here)@pasadena.edu, but in reality, the email is (insert email here) @5117094.pasadena.edu. When attempting to change it to (insert email here) @5117094.pasadena.edu, it won’t allow me because the email isn’t “valid”. I am unsure if the @5117094. Is effecting the emails validity.  Please help.

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Correct answer Sil.C

Hi Daniel, sorry to hear about this issue. Unfortunately, we can't assist with billing, account and subscription issues on this forum.
Please contact the Adobe chat Support team at https://helpx.adobe.com/contact.html
Thank you!

2 replies

February 21, 2020

Moving to the Get Started forum

Sil.C
Community Manager
Sil.CCommunity ManagerCorrect answer
Community Manager
February 21, 2020

Hi Daniel, sorry to hear about this issue. Unfortunately, we can't assist with billing, account and subscription issues on this forum.
Please contact the Adobe chat Support team at https://helpx.adobe.com/contact.html
Thank you!