can't verify email

Question

Hi, I want to add a secondary email to my account and I was sent a verification link. But when I enter my password to verify my email it keeps saying the "Adobe ID and password do not match. Please try again".  I then tried removing and changing my email and it comes up with there is a problem removing your secondary email address or an error occurred when changing your email. How do I fix this? My primary email is going to be deleted in a few days so I need to add another email to it. Any suggestions on how to fix this??

John T Smith · Accepted Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Sandeep33167178vy8s · Answer

Hey the email I gave does not exist and I m not getting any code why did they created account without email

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