Can't verify subscription status on MacBook

Forum|Forum|6 years ago
December 29, 2019
3 replies
13804 views

Hi - I cannot open pdfs either online or offline. I am on a Mac and get message "Can't verify subscription status" - have looked at several suggestions online but can't get it to work

Creative Cloud

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Fred1587

Participant

I tried all of the suggestions in their troublshooting guide to no avail and even ran the updater. No go. The only thing that eventually worked for me was uninstalling and then reinstalling Acrobat.

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Ferenc5E3F

Participant

I confirm, this is probably the only way to get over this bug: uninstall and reinstall.

Nancy OShea

Community Expert

First, sign-in to your Adobe account below to confirm your subscription is active and payment details are current.

https://account/adobe.com/plans

If you still need help, scroll down to Contact Adobe button on the same page.

Nancy O'Shea— Product User & Community Expert

Just Shoot Me

Legend

Make sure you are connected to the internet, Open the CC desktop App and make sure you are signed in properly then Open Acrobat DC manually from the icon in the dock or from the Applications folder.

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alisond75001248Author

Participant

Thanks this worked

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