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M
Michael22474639tebs
Participant
January 2, 2022
Question

Can the product specialists help with this. My CS6 froze and I was recommended to unistall and reins

  • January 2, 2022
  • 2 replies
  • 102 views

Can the product specialists help with this? My Photoshop CS6 froze and I was recommended to uninstall and reinstall.

On trying to reinstall it failed to initialize and says maybe a file is missing.

Because it is not a supported disc (purchased outright pre-subscription) the Adobe Chat assistant won't help resolve it!

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 3, 2022

Which operating system do you have?

 

Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

Legacy Creative Suite will never work on Catalina, Big Sur or Monterey. Nor will it be tested on Win 11. Only the latest Creative Cloud products are compatible with new systems.

 

Nancy O'Shea— Product User & Community Expert
M
Michael22474639tebsAuthor
Participant
January 3, 2022

I’m using windows 10. It was working fine until it froze and I uninstalled it.


T
Test Screen Name
Legend
January 3, 2022

 

If that's not it, please provide the exact wording of the error message.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 2, 2022

See here:

https://community.adobe.com/t5/download-install-discussions/installation/m-p/10849200#M449467

 

If that's not it, please provide the exact wording of the error message.

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