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T
thomassharp
Participant
January 26, 2018
Answered

Can you confirm I’ll be getting a refund

  • January 26, 2018
  • 3 replies
  • 680 views

I cancelled my subscription within 14 days of being charged. I’m reading online however some people arent entitled to a full refund. I just need to know if it’s going to come as it’s quite a lot of money to me. Thanks

This topic has been closed for replies.
Correct answer thomassharp

I Spoke to the team via message. And they were super helpful and gave my money back. I am really chuffed with the service still. If you are worried about your money get in contact with them. You cant Just leave it to chance.

Ps: be nice to the person you get put thought to, it can mean the world to them and you.

3 replies

T
thomassharpAuthorCorrect answer
Participant
January 29, 2018

I Spoke to the team via message. And they were super helpful and gave my money back. I am really chuffed with the service still. If you are worried about your money get in contact with them. You cant Just leave it to chance.

Ps: be nice to the person you get put thought to, it can mean the world to them and you.

Beverley Gray
Beverley Gray
Inspiring
January 26, 2018

Hi Thomas

The 14 day cancellation period applies to the initial order only, not the renewal.  Please see the subscription terms for additional information - Legal subscription terms | Adobe

As you cancelled a prepaid plan after the annual renewal, there is no refund and service continues until the end of your contracted term.

Did you not intend to renew your plan?

Kind regards

Bev

T
thomassharpAuthor
Participant
January 26, 2018

Thankyou for the reply.

I did not intend to renew, is there anything I can do to get my money back? I don’t need Adobe at This moment In My life. I’m just try to cope with some financial struggles. I was Under the impression i would receive a full refund once I cancelled.

If there is anything you Can do to help me I’d appreciate greatly.

Beverley Gray
Beverley Gray
Inspiring
January 26, 2018

Thanks for contacting our support team who have helped you out.

Kind regards

Bev

Govardhan.V
Govardhan.V
Participating Frequently
January 26, 2018

You need to contact Adobe Support using below link :

Contact Customer Care

Or you can wait for the reply from Official Adobe staff here.

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