Cancel

Did you receive an email confirming your cancellation?  If not, check your spam folder. 

Or refer to your online account's support history folder.  If you cancelled, there should be a record of it.

https://account.adobe.com/support

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

and if you want to cancel:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Hi Betty,

We appreciate you reaching out. I reviewed your account details and found that you have an active plan for Adobe Acrobat Pro. Did you receive any confirmation email for the cancellation?

Let us know. Meanwhile, you can also take a look at this article for the possible reasons for the charge: https://adobe.ly/43a6WB0

Let us know if it provides any helpful information.