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Answered

cancel adobe plan

Forum|Forum|8 years ago
February 7, 2018
4 replies
1115 views

I'm no more using for adobe plan, so I want to terminate your service. but I cant fine change plan.

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi Hafylix,

As I understand, you wish to cancel your subscription, however, there is no cancel button option. Please Contact Customer Care for help and support.

Feel free to update the thread for more questions.

Thanks

Kanika

D

Dương30534215o2u8

Participant

I'm no more using for adobe plan, so I want to terminate your service. but I cant fine change plan.

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Hafylix

Participant

I have the same problem. I don't find the "button" to cancel my adobe creative cloud abo.

There is no link like the link in the picture in the KnowledgeBase-Document:

Creative Cloud-Abonnement kündigen

I need help, please. :-(

Kanikas

Correct answer

Community Manager

Hi Hafylix,

As I understand, you wish to cancel your subscription, however, there is no cancel button option. Please Contact Customer Care for help and support.

Feel free to update the thread for more questions.

Thanks

Kanika

Kanikas

Community Manager

Please check your private message.

jong dukp48559160Author

Participant

Hi Staff,

please double confirmed that, I'm no more using Adobe plan. please proceed to cancel my monthly plan.

my understanding this service till end of Feb 2018 right?

Thank you.

twaritar3263062

Community Manager

Hi Jong,

I see you have an Adobe account under the same ID as with forums. I did go through your account details and noticed that you have Acrobat Pro DC subscription. Please confirm if you would like to cancel your Acrobat subscription so that we can further assist you.

Regards

Twarita

jong dukp48559160Author

Participant

Hi Twarita,

I confirmed that please proceed to terminate service.

Thank you.

JD Park

2018-02-07 22:53 GMT+08:00 twaritar3263062 <forums_noreply@adobe.com>:

cancel adobe plan created by twaritar3263062
<https://forums.adobe.com/people/twaritar3263062> in Adobe Stock - View
the full discussion <https://forums.adobe.com/message/10160245#10160245>

twaritar3263062

Community Manager

Moving to Adobe Creative Cloud

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