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paular84371421
Participant
April 26, 2018
Answered

Cancel membership

  • April 26, 2018
  • 4 replies
  • 939 views

Hi,

I'm trying to cancel my membership and it doesn't show the option as the costumer service explains to do. I'm trying to contact anyone in the chat support and it is closed or not available at the moment. My membership is about to get renew in these days and I don't want to have it anymore.

Does anyone now what to do?
SOS

Thanks

Paula

This topic has been closed for replies.
Correct answer MelissaLA88

Hi!

Are you trying to cancel through your adobe account at accounts.adobe.com? From there, are you clicking on Manage Plan under Plans & Products? There should then be an option to Cancel Plan. Any luck?

4 replies

P
Paula98A5
Participant
March 1, 2021

Hi there.
I'm unable to cancel my Creative Cloud Free Membership. What I see on the screen doesn't match the instructions posted in various threads. The option "Manage Plan" is not there. 
I tried to speak with Customer Support but I've only being going in circles, I can't find an option to speak with a human being. 
Can anybody help, please? Thanks.

Paula

N
nichab34033339
Participant
May 25, 2018

I’ve log in and seen Plans & Products but it didn’t show option of cancellatIon. What shoul I do?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 25, 2018

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

M
MelissaLA88Correct answer
Participating Frequently
April 26, 2018

Hi!

Are you trying to cancel through your adobe account at accounts.adobe.com? From there, are you clicking on Manage Plan under Plans & Products? There should then be an option to Cancel Plan. Any luck?

twaritar3263062
twaritar3263062
Participating Frequently
April 26, 2018

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