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justinp96584243
Participant
September 18, 2018
Answered

Cancel My Adobe CC

  • September 18, 2018
  • 1 reply
  • 261 views

I've done a month-month (1 year) full Adobe CC package  since June 2017. In May 2018 I switched my plan to a reduced Photography plan for the remainder of the 1 year subscription, however my subscription was restarted for another prepaid year. I was not notified that my current plan was being reset and that if I cancel now, I have to pay for the remainder 8 months cancellation fee.

This is unacceptable and I want the auto-renew to be cancelled immediately. My plan should not have auto-renewed after June 2018 but there is no option to disable it through my settings.

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Correct answer John T Smith

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... where it says that auto-renew will happen https://www.adobe.com/misc/subscription_terms.html

1 reply

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
September 18, 2018

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Chat link

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... where it says that auto-renew will happen https://www.adobe.com/misc/subscription_terms.html

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