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Participant
February 10, 2017
Answered

Cancel my month to month plan

  • February 10, 2017
  • 2 replies
  • 1844 views

I need help for cancel my Adobe Cloud account.

My VISA card expired @ 01/2017  and the system still charge me 1 more month.

I can't found any cancel option  too. Nice trick!  ( But the FAQ have guide  show me image with this option.)

Henry

This topic has been closed for replies.
Correct answer John T Smith

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Do you have a true monthly plan, or an annual plan with monthly payments?

Annual vs Monthly https://forums.adobe.com/thread/1926342

2 replies

daniela17286133
Participant
December 27, 2017

How difficult to cancel a subscription, I have trying to contact Adobe Customer Service with no result, it seems they made all as possible for not being contacted, it is not possible to cancel through the website neither through Customer Service adobebadcustomerservice​.

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
February 10, 2017

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

Do you have a true monthly plan, or an annual plan with monthly payments?

Annual vs Monthly https://forums.adobe.com/thread/1926342

Participant
February 10, 2017

I have "Creative Cloud single-app membership for Dreamweaver (month-to-month)" Plan.

I did  read " https://helpx.adobe.com/creative-cloud/help/cancel-membership.html​​"  b4 I post here .

Above link, Step 3 . No any cancel option on my screen .

Thanks.

Kanikas
Legend
February 15, 2017

Hi Henryc88811504,

Kindly Contact Customer Care for further help and support.

Feel free to update the thread for any other query.